Balance Nimble Business
Processes With Strong Cybersecurity
April 15, 2020
The final edition of
the JMEA Instagram Live Series “The Productive Sector Speaks, Measures Against
COVID-19” focused on cybersecurity challenges and solutions. The episode that
was broadcast on April 14, highlighted the danger that enterprises face when
they change process without adjusting safeguards around communication.
Leading the
presentations were: Gordon Foote, Director of bSmarte Logistics, a company
offering ICT, logistics and business strategy counselling; and Kevin Gordon of
Simply Secure, a business offering cybersecurity services.
Foote said that the changes to protect fallout caused by the COVID-19 public health emergency has unwittingly opened up new risks. Companies were changing how communication moves around an organisation without adjusting resilience of the cybersecurity. It is noted that the Jamaica Survey of Establishments (JSE) 2019 published by the Planning Institute of Jamaica (PIOJ) with research done by STATIN noted that 66.3% of establishments in Jamaica use the Internet in its operations. STATIN reports that in 2017, 36.9% of households had a computer, and 53.4% of households had access to the Internet, which includes mobile data. We can anticipate that some persons working from home are using mobile devices and computers that are shared by others in the household and may not have strong cybersecurity features.
Foote cautioned that
producers that allow staff to access the corporate network using personal
digital devices should have end point protection on the network. Malware that
may be on personal devices, caused by naively clicking a link in an email, can
easily move into the company’s computer network, and a hacker can gain control
of the network, close it down and hold the company to ransom.
This prevalence of email should be of relevance to businesses, as The JSE noted that 94.5% of establishments that use the Internet, use email. In terms of business functions, 73.1% use the Internet to share information about goods and services, 49.1 to do Internet banking and 48.7% to process payments online and 41.5% to access other financial services.
Gordon added that persons whose communications are critical to the success of the business should receive awareness training in cybersecurity and also how to identify telephone scam fraud.
He explained that any
job function with actions that cascade through a company - such as the CEO and
individuals who have administrator access to the computer network - are
critical to the company’s security.
He noted that if a
hacker got access to these persons’ emails and sent instructions from them to
move cash, product, vehicles, or other assets, this could could affect the
entire business, and also the reputation of the company.
He itemised examples of
risky behaviour including: giving administrator access to everyone who uses the
system; allowing thumb drives into networked computers; and not having end
point protection – appropriate to the business - on networks that allow outside
computers to log in.
Suggesting solutions,
Foote said that a company should assess if and how any change in a business
process will impact communication. He candidly said that what can make your
life easier can also make it less secure.
Gordon announced a
special 30- day cybersecurity offer to all JMEA members and manufacturers in
Jamaica to help them to stay strong while they keep production going in the
country. The offer is accessed through Foote at bSmarte.
END
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